Redfin just showed up in a big USA Today feature which reports that “a growing number of home buyers swear by Redfin, an online start-up in Seattle that has rocked the real estate market.” All day, our phone has been ringing off the hook.
And this time ’round, none of the calls have been nasty! After touching on The Department of Justice settlement with the National Association of Realtors, the story emphasized our often-convoluted but sincere efforts to get along with other brokers, and their efforts to get along with us. 
And then a few hours after the article was published, one of our customers chimed in on the USA Today site with his own perspective:
A great idea is one thing, putting it into practice is another. I actually used Redfin to close my first housing purchase well over a year ago. I got great hands-on experience. My Redfin agent was busy at 10pm one night putting in an offer for me because we were in a multiple bid situation and time was running out. Her expertise drafting an escalator clause really paid off. They also sent someone to the property to help coordinate an emergency inspection (one day after the house was on the market). We ended up getting the house and were happy with the service. The best part is that I never felt “sold” or wondered about Redfin’s agents motivation (conscious or subconscious).
Cynthia said it sounds suspiciously like something we would write about ourselves, but it’s the real deal. (If you want to keep up with all of Redfin’s daring exploits, including our discussion of low-ball offers in Newsweek or short sales in The Washington Post earlier this week, just check out our del.icio.us feed.)