[...] Chris Neitzert Sorts Through Charred Rubble of Redfin Datacenter There was a fire in the Seattle-based data center that Redfin uses to host our web servers, causing a loss of service between approximately 5 a.m. and 10 a.m. Pacific Time. The entire data center was shut down by the fire department, including universal power supplies. Thanks to Redfin’s Chris Neitzert and his team, the site is now up and running. Throughout the interruption, our agents have of course stayed at their posts working with clients. But as the data center installs new equipment, it is possible that we will experience much-briefer interruptions in our website service around midnight tonight. We will continue to be available by telephone at 877-973-3346 or through the direct number our clients have for their agents. For now, we apologize for the interruption in our service. [...]

I noticed this last night and thought that it was strange.

Kudos for being transparent. It gives folks like me more confidence in your services when you explain outages clearly.

Thanks to Chris and friends for getting Redfin and all the Sweet Digs blogs up so quickly.

Hope things get fixed quickly for you, Glen. More reason to mirror data to the east coast!

Looks like the old guard will do anything to protect their 6% commission!

Most likely those 500 Realty Guys trying to slow you down and catch up. !!

What make are the UPS systems that we had on the floor?

[...] in other ways.  It surprised me to see Glenn blogging publicly about our financial model, about our occasional screw-ups, or about his fear of inciting riots if he were to forbid us engineers from using Yammer.  It also [...]

[...] Chris Neitzert Sorts Through Charred Rubble of Redfin Datacenter There was a fire in the Seattle-based data center that Redfin uses to host our web servers, causing a loss of service between approximately 5 a.m. and 10 a.m. Pacific Time. The entire data center was shut down by the fire department, including universal power supplies. Thanks to Redfin’s Chris Neitzert and his team, the site is now up and running. Throughout the interruption, our agents have of course stayed at their posts working with clients. But as the data center installs new equipment, it is possible that we will experience much-briefer interruptions in our website service around midnight tonight. We will continue to be available by telephone at 877-973-3346 or through the direct number our clients have for their agents. For now, we apologize for the interruption in our service. [...]

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[...] Chris Neitzert Sorts Through Charred Rubble of Redfin Datacenter There was a fire in the Seattle-based data center that Redfin uses to host our web servers, causing a loss of service between approximately 5 a.m. and 10 a.m. Pacific Time. The entire data center was shut down by the fire department, including universal power supplies. Thanks to Redfin’s Chris Neitzert and his team, the site is now up and running. Throughout the interruption, our agents have of course stayed at their posts working with clients. But as the data center installs new equipment, it is possible that we will experience much-briefer interruptions in our website service around midnight tonight. We will continue to be available by telephone at 877-973-3346 or through the direct number our clients have for their agents. For now, we apologize for the interruption in our service. [...]