http://blog.redfin.com/blog/2009/01/so_long_2008.html Redfin Corporate Blog Fri, 10 Feb 2012 02:35:37 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://blog.redfin.com/blog/2009/01/so_long_2008.html/comment-page-1#comment-5087 BloodhoundBlog.com | A Call to Arms | National real estate marketing and technology blog | Realtors and real estate, mortgage and investment news Thu, 15 Jan 2009 18:48:57 +0000 http://blog.redfin.com/blog/2009/01/so_long_2008.html#comment-5087 [...] care about his customers. In fact, when we talked about Redfin’s customer satisfaction goals last week, a broker immediately contacted us to ask how we measure customer [...] [...] care about his customers. In fact, when we talked about Redfin’s customer satisfaction goals last week, a broker immediately contacted us to ask how we measure customer [...]

]]> http://blog.redfin.com/blog/2009/01/so_long_2008.html/comment-page-1#comment-5063 Howdy, 2009! | Redfin Corporate Blog Fri, 09 Jan 2009 01:15:20 +0000 http://blog.redfin.com/blog/2009/01/so_long_2008.html#comment-5063 [...] we talked about what Redfin achieved over the past year. Without thinking much about it, I promised a second post on our priorities for 2009. Without [...] [...] we talked about what Redfin achieved over the past year. Without thinking much about it, I promised a second post on our priorities for 2009. Without [...]

]]> http://blog.redfin.com/blog/2009/01/so_long_2008.html/comment-page-1#comment-5056 Galen Thu, 08 Jan 2009 02:50:29 +0000 http://blog.redfin.com/blog/2009/01/so_long_2008.html#comment-5056 Congrats on what sounds like a pretty good year Glenn! Congrats on what sounds like a pretty good year Glenn!

]]> http://blog.redfin.com/blog/2009/01/so_long_2008.html/comment-page-1#comment-5054 Glenn Kelman Wed, 07 Jan 2009 20:34:04 +0000 http://blog.redfin.com/blog/2009/01/so_long_2008.html#comment-5054 We'll add that to the list Richard. If we can't get it from Google we'll re-approach Microsoft about selling it to us (in the past it has not been for sale unless we also use Virtual Earth as our main mapping solution). Glenn We’ll add that to the list Richard. If we can’t get it from Google we’ll re-approach Microsoft about selling it to us (in the past it has not been for sale unless we also use Virtual Earth as our main mapping solution).
Glenn

]]> http://blog.redfin.com/blog/2009/01/so_long_2008.html/comment-page-1#comment-5053 Richard Wed, 07 Jan 2009 20:15:56 +0000 http://blog.redfin.com/blog/2009/01/so_long_2008.html#comment-5053 I would like to see integrated bird's eye view come back. This went away with the change to Google Maps. I would like to see integrated bird’s eye view come back. This went away with the change to Google Maps.

]]> http://blog.redfin.com/blog/2009/01/so_long_2008.html/comment-page-1#comment-5052 Glenn Kelman Wed, 07 Jan 2009 15:09:52 +0000 http://blog.redfin.com/blog/2009/01/so_long_2008.html#comment-5052 Happy to talk to you about it Michael. We've been asking The Ultimate Question in an online survey since launching our service, and our experience with it has been good. Our NPS score drives the pay of our agents, our market managers, our VP of real estate operations and it also drives my pay. I'll email you to set up a time to talk... Happy to talk to you about it Michael. We’ve been asking The Ultimate Question in an online survey since launching our service, and our experience with it has been good. Our NPS score drives the pay of our agents, our market managers, our VP of real estate operations and it also drives my pay. I’ll email you to set up a time to talk…

]]> http://blog.redfin.com/blog/2009/01/so_long_2008.html/comment-page-1#comment-5051 Michael Wurzer Wed, 07 Jan 2009 14:19:31 +0000 http://blog.redfin.com/blog/2009/01/so_long_2008.html#comment-5051 Glenn, I just finished reading The Ultimate Question a week or so ago and am considering adopting NPS in our company. I'd love to talk to you to hear how Redfin is using NPS. The basic concept is easy (as intended) but I have lots of questions about how it really works in practice. Glenn, I just finished reading The Ultimate Question a week or so ago and am considering adopting NPS in our company. I’d love to talk to you to hear how Redfin is using NPS. The basic concept is easy (as intended) but I have lots of questions about how it really works in practice.

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