“Stronger than any referral I’ve ever received, from an ad or anything else” is what Redfin partner agent Nancy (who has over 20 years of experience!) excitedly called to tell our Seattle broker Kevin today about the tour requests she received so far.
After a Wednesday launch we’re already off to a roaring start with 38 customers choosing to work with one of 35 new Redfin partner agents; exceeding our expectations. Like Nancy, a number of partner agents have received multiple requests to either meet or see homes. At this rate we’ll soon be adding more partner agents to the program to handle demand. Fortunately 45 agents have applied to join the program! But we don’t add everyone who applies; we need to interview them and survey their customers from the last year to ensure they live up to our expectation of fanatical customer service.
Digging into the 35 requests we see that they’re spread across a lot of different agents and regions. Wanting to go see a home in person is what prompts many to pick an agent. We’ve also found that agents are very quick to respond to requests, often in just a few minutes. Mona is one of our fastest responders letting us know:
I called him 4 minutes after he sent the request [to see a house]… he said “OMG, that was quick!”
In related news, Redfin agent Angela Creech, was the first to have a review automatically published to her profile page with our brand spanking new survey system. It’s a bummer the buyer declined to leave a comment but they did give Angela 4.5 stars for handling their offer.
Look for an update next week on the brokerage business focusing on how we’re taking lots of clients out to see houses. Have a great long weekend!