Redfin.com’s performance and stability problems, which began with Thursday morning’s upgrade and continued until this evening, seem to be over. All the photos and details of recently sold homes that became available with this upgrade had caused our database to fail under high user load . We resolved the problem by tuning the database and deploying additional databases, and now the website is once again fast and seems stable.
Redfin’s site is still sending out overdue listing alerts and tardily loading photos of listings but we hope that all those jobs run their course by Saturday morning. Until then, and probably for days to come, we will be carefully monitoring the whole Redfin system.
Next week, we may discuss here on this blog what went wrong and how we’re going to try to avoid the same problems in the future. For now, many thanks to all the engineers who worked ’round the clock since early Thursday to get us back online, and especially to the customers who patiently waited for that to happen. Thank you, thank you, thank you.
If you tried to check out the new Redfin yesterday without much success, please give it another shot now.