January 29, 2010

Work Phones are Down

Today we’re moving our HQ in Seattle and while we anticipated a temporary disruption for some of our systems the move has affected our email and office phone system more then we anticipated. We estimate having email and phone back up in 30 to 60 minutes and will keep you updated here. In the meantime if you need to get in touch with your agent please contact them on their cellphone.

Update @ 11:25 am: Email is coming back online now and should be online for all our agents by noon. We are still working on restoring phone services.

Update @ noon: Email should be fully back online. We are still working on phones. Thanks for your patience.

Update @ 7:30pm: Phones are back online. Everything is now back online.


  • Hi Alison, sorry we haven't gotten back to you. If you need to reach someone you can give me a call on my cell (206-618-1600) and I'll put you in touch with the right person.
  • Alison Snow
    Thank you for this update! I was beginning to think the company left town - no one has been replying to my emails and my calls aren't going through. Congratulations on the move upward!
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