Our website wizards at Redfin are always on the prowl for new features that can wow and amaze our customers. Even more so when it’s a feature you’ve told us you wanted, and that no other major real estate site has. To that end, we launched a feature on our search menu today to let… Read More
People do strange, wonderful things. Maveron’s Dan Levitan, for example, sent me a note two weeks ago asking if I’d like to go to Starbucks’s annual meeting, despite his having no stake in Redfin’s success. Wednesday morning, I rode over to Seattle Center, and filed into a huge theater, taking a seat next to Dan…. Read More
Last night, we held one of our free home-buying classes, right here in our posh new digs. I’m in the uniquely weird position of working on the creation of a home-buying guide while simultaneously making my first foray into the home-buying experience, which feels a bit like trying to write a guidebook to Paris while… Read More
Most technology companies shamelessly value raw brain-power at the expense of social grace, common courtesy or any sense of style. As someone who wore head-gear for his entire adolescence, I’ve embraced this approach. Starting out as an entrepreneur, I once tried to hire an engineer who was so engrossed in the brain-teasers we had given… Read More
In a post today on the Bloodhound real estate blog, Redfin published an essay on how we measure customer satisfaction — we may be the only real estate company to use the same systematic approach embraced by Apple, Dell, Vanguard, American Express and many others — and what we plan to do with the data… Read More
Having already begun slogging through months of falling real estate prices, Redfin was a little nervous when we opened Chicago, our first major new market in a year. We couldn’t quite get it launched until mid-summer, and we worried that by late fall it would become a frozen real estate hell. Not much time for… Read More