Merchant Sensibility

The more complicated a business gets, the more of a math problem it becomes. Running a lemonade stand, you don’t need to analyze gross margins or survey customers because you squeeze the lemonade yourself, and hand it to every customer. But once you have employees and customers you’ve barely met, numbers become more important. For… Read More

The Self-Erasing CEO, Brian McAndrews, on Pushing Decision-Making Closer to the Customer & Making the Most Mistakes

As part of our brown-bag lunch program on management best practices, the legendary Brian McAndrews visited Redfin Friday. Brian took aQuantive through the highs and lows, leading the company out of the dot-com bust and building it into the juggernaut that sold to Microsoft in 2007 for $6 billion. His talk on how to manage… Read More

The Sensitive Orifice

Redfin published an essay in TechCrunch today, “To Steve or Not to Steve,” about entrepreneurs who impose their personalities on a startup. Redfin’s Matt Goyer read it first, to make sure it wouldn’t offend anyone. Matt’s an insightful soul, so I knew he would also appreciate the nuances of my argument. When he was done,… Read More