Redfin Las Vegas Suspends New Customer Service Until August 1st

Hi Redfinnians,

We hate posting messages like this, but we needed to let you know that Redfin Las Vegas will not be taking on any new clients until August 1st.

First of all, we’re sorry. We don’t like disappointing our readers and potential customers, and if you were planning on contacting us in the next two weeks to work with one of our partner agents, we know this has to be frustrating news.

Second of all, we owe you an explanation, so here it is; our partner agents are maxed out right now. Partially this is due to us having more demand than we expected, and partially it’s due to some extremely bad luck with the timing of some illnesses among some of our partner agents and their families.

But illnesses and emergencies happen, and it’s our job to make sure we’re ready when they do. We got caught shorthanded this time, but we’re determined not to let that happen again, which is why we’re busy interviewing and hiring more partner agents right now.

Part of what makes Redfin different is that when we’re at full capacity, we’d rather turn off the vacancy sign than give new clients a rushed or half-hearted experience. We’d rather lose your business to another brokerage than let you have a sub-par experience with us.

If you are looking to buy or sell a home, we’ll turn the light on again on August 1st, and we hope you’ll drop us a line then. If you can’t wait that long, then we wish you the best of luck with your home purchase or sale, and we hope you’ll give us another shot next time.

As always, thanks for using Redfin.

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