Redfin Has The Top Three Buyers’ Agents In September

Our Seattle agents had another great month in September!

Of the 2,100+ buyers agents who closed a deal in King & Snohomish Counties, the five of the top seven work at Redfin:

Rank Agent # of Deals Total Sales
1 Trevor Smith 11 $5,092,000
2 Cheryl McLaine 9 $4,181,455
3 Allie Howard 9 $2,911,300
5 Febe Cude 7 $2,925,950
7 Loren Ellingson 6 $2,516,902
916 Corey St. John 1 $418,000
1186 Klaus Gosma 1 $340,000
1426 Chelsea Mitchell 1 $296,000

When you work with Redfin, you work with some of the most successful and most active agents in the region. Our agents know what’s going on in the market right now because they spend all of their time serving clients: touring homes, writing offers and closing deals.

These numbers come from the NWMLS, which tracks real estate transactions in Washington state. We ranked buyers’ agents in King & Snohomish Counties first by number of purchases of single-family homes and condominiums in August, then by total dollar amount.

Our Clients Love Our Service

We survey every client and track every transaction in a central customer database. For the surveys we received in September from our clients in the Seattle area:

  • 62 clients responded to our customer-satisfaction survey and posted a review online, down from 72 in August.
  • 60 of those clients, or 97%, would recommend Redfin to a friend, the same percentage from August.

We ask customers to rate the likelihood that they would recommend Redfin to a friend on a 0-to-10 scale. Customers who rated 6 or higher count as people who would recommend Redfin to a friend.

  • http://troy.yort.com/ Troy

    It seems like the nature of a personal relationship would be a significant barrier to neutral and slightly negative responses. Those clients would be more likely to just not respond, while very happy, mostly happy, and very unhappy folks would respond much more often.

    How do you encourage uniform response rates, so that those with negative experiences also share them?

    Could you actively survey, say, 10% or 20% of non-respondents, then extrapolate from those results to account for anyone else who didn’t respond?

    (ObDisc: I’ve never been a Redfin client and am not in the real estate industry)