Comments on: Redfin Has The Top Three Buyers’ Agents In September http://blog.redfin.com/seattle/2009/10/redfin_has_the_top_three_buyers_agents_in_september.html Redfin Seattle Sweet Digs Sat, 11 Feb 2012 00:35:59 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Troy http://blog.redfin.com/seattle/2009/10/redfin_has_the_top_three_buyers_agents_in_september.html/comment-page-1#comment-5662 Troy Thu, 22 Oct 2009 19:25:57 +0000 http://blog.redfin.com/seattle/?p=3988#comment-5662 It seems like the nature of a personal relationship would be a significant barrier to neutral and slightly negative responses. Those clients would be more likely to just not respond, while very happy, mostly happy, and very unhappy folks would respond much more often. How do you encourage uniform response rates, so that those with negative experiences also share them? Could you actively survey, say, 10% or 20% of non-respondents, then extrapolate from those results to account for anyone else who didn't respond? (ObDisc: I've never been a Redfin client and am not in the real estate industry) It seems like the nature of a personal relationship would be a significant barrier to neutral and slightly negative responses. Those clients would be more likely to just not respond, while very happy, mostly happy, and very unhappy folks would respond much more often.

How do you encourage uniform response rates, so that those with negative experiences also share them?

Could you actively survey, say, 10% or 20% of non-respondents, then extrapolate from those results to account for anyone else who didn’t respond?

(ObDisc: I’ve never been a Redfin client and am not in the real estate industry)

]]>