May 16, 2007

Redfin Explained on “60 Minutes”

image2518373 Redfin Explained on 60 Minutes

If you’re curious about how discount real estate companies like Redfin will change the real estate business, watch Lesley Stahl’s interview with Redfin CEO Glenn Kelman on “60 Minutes”:

Chipping Away At Realtors’ Six Percent
Realtors’ sacrosanct commission rate of six percent may be in jeopardy due to emerging online competition from Internet real estate sellers and buyers.”

While discount realtors aren’t for everyone, if you’re listing a house in a hot market like Palo Alto, using a service such as Redfin seems like a no-brainer. Let’s say you sell your Palo Alto home for $2M*. You would then end up paying a listing agent 3% of the sales price, a $60,000 commission. If you used Redfin, you would only be charged a flat fee of $3,000.

Hmm… so would you be willing to spruce up your own home, print some flyers, and manage your own open house for a $57,000 savings?

Something to think about before you answer this question:

Boxster Redfin Explained on 60 Minutes

And in an area like Silicon Valley, where computer technology has changed how we shop for music, trade stocks, sell things online, and buy airline tickets, it only seems natural that we should question the way real estate has been bought and sold in the past, and look for ways to do it cheaper, better, and faster in the future.

*The median house price in Palo Alto, according to Altos Research.


Comments (3)

Edyn Real Estate said:

Wow! That is a nice car! Aren’t there places that would do it cheaper then $3,000? I bet there are.
If you can get someone to do it cheaper, I could imagine getting a Rolex watch to go along with that car too!

Anonymous said:

Daily Real Estate News | May 14, 2007 NAR: CBS News Magazine Misses the Mark
In the world of political campaigns, it’s a standard ploy to set the stage with an empty chair when one candidate refuses to debate his opponents.

The CBS show 60 Minutes gave the NATIONAL ASSOCIATION OF REALTORS� the empty chair treatment in a May 13 segment that examined the impact of online brokerages on the real estate industry. The show featured interviews with a representative from the now-defunct eRealty and the president and CEO of Redfin, but no one from NAR, even though NAR twice offered and prepared association spokespersons for interviews with Leslie Stahl.

NAR expressed disappointment that CBS made the decision it would rather interview opponents and let them make unanswered � and inaccurate and unfair � accusations about REALTORS� and NAR policies.

The one-sided journalism and egregious errors served no one well, especially the once-vaunted news magazine show, NAR says. NAR staff spent nearly a year working with CBS, briefing producers on the issues involved. The producers attended the REALTORS� Conference in New Orleans and met with NAR’s legal counsel for half a day in Chicago. Yet, still the segment was full of major errors, NAR says.

What 60 Minutes Got Wrong

NAR is in communication with 60 Minutes and accuses the program for being unbalanced in its reporting and presentation of misinformation. NAR will be sending the CBS network a letter demanding an opportunity to correct any errors and misrepresentations.

Here are some examples of the misinformation that NAR notes:

Error: The 6 percent commission is “sacrosanct.”
Fact: All commissions are negotiable. The average commission rate is not 6 percent, but 5.1 percent, according to Real Trends.

Error: NAR is the industry’s “governing body.”
Fact: NAR is a trade association. It does not govern the industry.

Error: In 2003, NAR issued new rules of its own that threatened to block Internet discounters’ access to the MLS.
Fact: The Virtual Office Web site policy did not block access to MLSs for discounters or any other brokers who are members of the MLS.

Error: The MLS is the database that lists virtually every home for sale in the country.
Fact: There is no single national MLS. Rather, there are more than 900 local and regional multiple listing services. These are not simply “databases” but a private exchange of offers of cooperation and compensation between real estate brokers.

Error: Eight states have “minimum service laws” that require REALTORS� to provide a level of service many Internet discounters can’t afford.
Fact: “REALTOR�” is a trademarked term and should never be used synonymously with “real estate agent.” The intent of minimum service laws is to ensure consumers receive a minimal level of service from licensees.

Error: The brokerage industry has a powerful lobby. Eleven states flatly prohibit rebates.
Fact: The intent of anti-rebate laws is to prevent kickbacks in real estate transactions, not to limit brokers’ incentives to attract customers. The brokerage industry does not lobby for anti-rebate laws.

Other key points 60 Minutes misrepresented or overlooked that NAR cites include:

* NAR supports all business models and favors none. NAR’s 1.3 million members include REALTORS� who work on a full-service basis, as well as those who consider themselves to be limited service, fee-for-service, minimum service, and discounters. NAR says it’s great that consumers have a choice today.

* The real estate industry has harnessed technology for the benefit of consumers and will continue to do so. Real estate is both high-tech and high-touch, so it can be enhanced by both electronic and personal interaction.

* There is no such thing as a “standard commission.” Commissions are negotiable and prices vary. The fact is that commission rates have decreased 16 percent from 1991 to 2004, according to Real Trends.

* The real estate business is unique in that competitors must also cooperate with each other to ensure a successful transaction, and MLS systems facilitate that cooperation. The first MLS was created more than 100 years ago as a way for brokers to share their listing agreements with each other in the hopes of procuring buyers for their properties more quickly and efficiently than they could on their own.

* The MLS is a tool to help listing brokers find cooperative buyer brokers to help sell their clients’ homes. Without the collaborative incentive of the existing MLS, brokers would create their own separate systems, fragmenting rather than consolidating property information, NAR says.

� REALTOR� Magazine Online

Joyce said:

I’ve participated in the same type of industry transformation in the travel related services where startups like redfin have an impact on the industry but have business plans that are unsustainable. Think about where the 3k goes. What part of the 3K goes towards maintaining a website? Management fees? Profit? Investment back to the business? Hiring costs? HR? Employee wages and benefits? You may be asking where does all of this lead?? At the end of the list is the time and service that is allocated to the customer. After all of the costs to support the infrastructure of the business, the customer has an internet platform (i.e. Ebay) and say 5 hrs of human contact to support their endeavor. This endeavor includes completing contracts, disclosures, site inspections, creating marketing materials, posting to additional websites, discussing pricing strategies, applying appropriate comparable’s, etc., etc., etc. ……….Good luck Redfin…..you are driving the industry to adjust the market price for services, but, only temporarily fooling the consumers that you can offer the necessary services to buy & sell real estate effectively………..Do you remember the names of all of the start up travel agencies????????

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