December 15, 2007

Bay Area: Selling Online …In a Way that Doesn’t Waste Time

ist2 70148 homes for sale classifieds 2 Bay Area: Selling Online ...In a Way that Doesnt Waste Time Redfin’s 7 tactics for selling your home are hard to argue with (though of course, you can argue, on the forums), but I still say that a few of the science-backed strategies need some elaboration. One, for instance, is tactic #5:

Market the property online: A December 2007 Redfin study of 121 of its own listings from September 1, 2007 to November 30, 2007 found that a Craigslist posting about a listing generated an average of 6.8 visits to that listing on Redfin’s website. That each visitor navigates from Craigslist to Redfin to see the listing in detail suggests that many may be serious potential buyers.

To this I say yay; but if that online listing is low quality: nay! Don’t skip the pics. Don’t screw up the pics. Don’t lie, prevaricate, or elude in the text. If you do, you risk losing your buyer and/or wasting your own time. This is also part of “being present” for the sale of your house. If you use a realtor, be involved in the online exposure the realtor creates for your home…or you might end up the sort of listings I rail against here and in my forum post.

A few examples:

Mystery Address, SF: First off, what’s the !@#*!?#* address? I want to know what neighborhood a house is in before I even consider looking at it. How many phone calls and/or emails would be saved with the addition of that basic piece of information? And second, if the kitchen is as sunny as promised in the write-up, why no picture of it?

455 Orizaba Ave., SF: A 2/1 single-family for only $499,000 might catch my attention, but the photo display only attracts suspicion. Two half-ass shots of the exterior but three shots of “city views” make this would-be buyer positive something horrendous lurks inside the building. Doubtful this was the goal of seller.

251 Montana St., SF: To be fair, the language of the ad hints that this place is a teardown, so the lack of interior shots just confirms you’re basically buying the lot. However, I take issue with this line: “record show [sic] only 1bd 1 bath, owner claim there’s 2 beds 1 bath,huge yard with pano view.” Um, so there’s no view that you, the realtor, know of? No yard you can confirm? The owner says they exist but you just aren’t sure? And what of the bedrooms? SF law is pretty clear on this issue. A room can be called a bedroom if it has both closet and window. So, do the rooms inside qualify or not? Have you even been inside?

In contrast, here’s an honest listing:

4027-4033 26th St., SF.: “Builders and developer take note. The existing home is very small and is uninhabitable and without much merit.” Okay, got it. And the photos confirm. The fact that the lot you are really buying is “on a nice block” may or may not make $1,649 per square foot seem like a good buy (some people at Socketsite took issue with that figure). At least you know what you’re getting.


  • t

    Most Realtors make the best photographers, there are a few that are still learning though.

  • anna

    Sure Henry, I agree. Some fine examples are listed in the blog above, including missing addresses and refusal to admit to how many bedrooms a home has.

    When I was allowed to review homes online for Redfin (we can't do that anymore), I would often discover a "charming kitchen" to be no bigger than a cat's litterbox, a "charming yard" to be a derelict cement slab, or that "a generous 1500 square feet" included 500 square feet of an unusable and inaccessible crawl space under the house. I'm glad to read you don't go in for this kind of subterfuge, but I assure you, unfortunately, it occurs with some frequency.

  • Henry

    I have to agree with Anna ans Susan. Actually I am a realtor myself, but I would not hire me if I could not be bothered to take and post pictures of value. I know this happens more than it should, this bad or missing photo thing.

    I am less sure about evasionist text in property ads. Can you give some specific examples? Examples are more convincing.
    -Henry

  • anna

    I have to say, in answer to your question, Realtor, YES. Look at it this way: I'm an English teacher, but I have had to learn power point and HTML to make my classes more relevant, to program a web site, and to basically arrive in the century my students already live in. Realtors, who sell now to a very visual, digital, and tech savvy public, need to step and do the same. You know the saying "Lead, follow, or get out of the way?" It applies here. And I might also add: learning to take a photo with a digital camera is pretty easy compared to learning HTML!

    For 6% commission, you can extend the effort.

  • It is my understanding that many agencies have photographers that go out just to do this sort of thing-- for both the MLS listing and for the stat/info sheets that agents hand out at open houses. But if an agency doesn't have a dedicated person, yes, I would want my agent to take pics and post them on the MLS. And if I, as a seller, wanted to post on Craigs List, I would certainly take pictures myself to post. With digital cameras, it's not that hard anymore. Back when we used to do posts of open houses, I carried around my camera and took pics all the time. It's easy to download from the camera and upload to the net.

  • realtor

    Right. So realtors are supposed to be photographers now?

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